Wednesday 17 June 2009

PokerSpace

A quick shout out to everyone to let them be aware of a really cool poker site.

If you are looking for a site which has a community feel, freerolls, good rakeback deals, a great site reward scheme, team and individual leagues, as well as a cool forum, then check out this link http://www.pokerspace.com/?u=GiMac

Friday 12 June 2009

Don't accept poor customer service!!!

This just goes to show that you should never accept the bland excuses given by customer services. fight for wht you think is right and you shall receive!!!

General Info
Chat start time Jun 12, 2009 12:34:56 PM EST
Chat end time Jun 12, 2009 1:47:59 PM EST
Duration (actual chatting time) 01:13:03
Operator Benjamin Boyd



Chat Transcript
info: Please wait for a site operator to respond. You are currently customer 1 in queue. Thank you for your patience.
info: Hello, my name is Jennifer Doyle. How may I help you today?
You: Hi Jennifer
Jennifer Doyle: Hello Gordon.
Jennifer Doyle: Please bear with me for a moment while I look into this...
You: i requested a withdrawal from my account a coupe of days ago. I have just got a message fro yourselves saying that the verification process for withdrawing has been complete and it has been passed for processing. However, it then goes on to say that it will take 2-3 weeks to process check/gift card withdrawals, but I requested to withdraw to moneybookers. Can you please confirm how the funds will be sent?
Jennifer Doyle: The withdrawal was requested by MoneyBookers.
You: yes
Jennifer Doyle: The processingtime frame is taking 1-2 business weeks.
You: well thats not what it said when i req2uested the withdrawal?
You: it said up to 5 working days
You: I'm fairly new to your site
You: and most other sites only take up to 2-3 days max to withdraw to an e-wallet. 1-2 business weeks tbh is a bit of a joke.
Jennifer Doyle: After the process takes 24 hours for you receive the money into your MoneyBookers account.
You: i play some sites where its done within 2-3 hours!!!
You: why is it taking 1-2 weeks to process a withdrawal?
You: that quite frankly is ridiculous
Jennifer Doyle: I completely understand but that is our processing time frame that we have at the moment.
You: well that is not what was agreed
You: it said up to 5 working days
You: or would you prefer that I withdraw ALL my funds and go play elsewhere?
Jennifer Doyle: That is the time frame but normally this takes less of that time.
You: ok i dont think you understand what i am saying
You: no matter how many times you say " that is the timeframe"
You: it will not be acceptable
You: 1-2 weeks is ridiculous
You: and IS NOT what your SLA is to your players
You: i originally made the request over 5 days ago and already lost several days because your company asked for ID requirements which I submitted when depositing
You: so to then lose another 1-2 weeks is crazy
You: If the funds are not in my moneybookers account within the 5 business days that was the time indicated as the maximum to process this payment I will have no alternative other than to withdraw the rest of my funds and go elsewhere
You: p..s If you say that "this is the time frame", I'll leave on prinicple
Jennifer Doyle: I completely understand your frustration Gordon but that is the time frame that we offer at the moment and as I mentioned this can take less of that time.
You: right i warned you
You: you just lost a client#
You: ]not only that
You: but i am a respected poker journalist
You: and will make sure that EVRYONE that I know gets to know about your sites poor payout service
You: i am a repsected member of several poker forums and indeed run one myself
You: not only that but I right for plenty of poker magazines
You: if your site thinks that up to 3 weeks to process a withdrawal is acceptable you are dreaming
Jennifer Doyle: Please keep in mind that we depend on third party companies to process your withdrawal.
You: like every other poker site
You: i suggest that you ind a third party that can do the job
You: otherwise you will soon be out of one
You: i mean 3 weeks???
You: do you honestly think that is acceptable?
You: ??
Jennifer Doyle: As I mentioned, I completely understand but that is out of my hands because that is the time frame that we have.
You: what a joke
You: customer service?
You: yeah right
You: if your site does not have ALL my funds in moneybookers within the next 5 business days i'll have to place a sequestration order on your company
You: then we'll see how much you can help
You: that is MY timeframe
Jennifer Doyle: Actually this is one of our fasted methods that we offered; the check option takes 2-3 weeks.
You: lmao
Jennifer Doyle: Also if you want we can offer you the bank wire method.
You: probably takes 13 days
You: lol
Jennifer Doyle: This method takes 5-7 business days processing time instead of the 2-3 week timeframe that is currently being quoted on the site.
You: LMAO
You: you are joking
You: you must be
You: I know its friday but come on
Jennifer Doyle: No Gordon.
You: lol
Jennifer Doyle: If you wish to avail of this method, you need to provide at your earliest convenience with the full details as requested below.
Jennifer Doyle: - Bank name
Jennifer Doyle: - Bank's full address
Jennifer Doyle: - Swift Code/BIC- Your bank account number
Jennifer Doyle: - Type of bank account (Personal Checking, Personal Saving, and Business Checking)
Jennifer Doyle: - IBAN (European Banks) or any special instructions
Jennifer Doyle: - Copy of a voided check
You: i have told you what is required
You: you have 5 days to get ALL my funds in my moneybookers account
You: if the funds have not been received I suggest you start to look for a new job, because your company will not be able to access ANY funds to pay anyone, even your wages
You: because I will have them all froxen
You: *frozen
You: simple
Jennifer Doyle: I tried to give you another option but in this case you need to wait 1-2 weeks.
Jennifer Doyle: Please rest assured that you will be emailed with an update as soon as we are able to send your withdrawal.
You: you obviosuly are just ignoring what i have said
You: so this conversation is a waste of time
You: you have 5 days
You: tick tock
Jennifer Doyle: The processing time frame fro MoneyBookers is 1-2 weeks we try to process this before but I cannot guarantee anything Gordon.
You: you have 4 days 23 hours and 53 mins
You: tick tock
Jennifer Doyle: Is there anything else I can assist you with?
You: anything else?
You: you havent helped me at all lol
You: you have 4 days 23 hours and 50 minutes
You: tick tock#
Jennifer Doyle: Let me transfer you to my supervisor.
You: not if they are just going to say the same as you
info: Please wait while I transfer the chat to 'Benjamin Boyd'.
info: Hello, my name is Benjamin Boyd. How may I help you today?
You: Hi Benjamin
Benjamin Boyd: This is the supervisor on duty Gordon. I am aware of the conversation you just had with Jennifer. How can I help you today?
Benjamin Boyd: Gordon?
You: transfer me my money please
Benjamin Boyd: Your withdrawal is currently processing and will be send as soon as possible.
Benjamin Boyd: Is there any other question or doubt you may have Gordon?
You: which is how long?
Benjamin Boyd: As I mentioned is currently processing, your withdrawal will be sent as soon as possible.
Benjamin Boyd: Our currently processing time frame for Moneybookers (your selected method) takes 1-2 weeks and delivery to post of 24 hours.
You: well that is not what was agreed when i requested ny withdrawal
Benjamin Boyd: What do you mean with that?
You: your site stated UP TO 5 working days
You: for this method of withdrawal
You: which tbh is longer than any other site i play on
You: but I was willing to wiat the 5 days
You: but I am not willing to wait for up to 2 weeks
You: especially when I made the intial request 2 days ago and your company requested ID documentation, which I had already submitted when depositing.
You: so i have already compromied to 7 working days
You: *compromised
You: but i refuse to compromise further
Benjamin Boyd: Can you provide me with the link in which our site states a 5 days processing time frame Gordon?
You: it said it when i was withdrawing
You: i appreicate that you may not have the necessary authority to speed your obviously poor processes up
You: but I would appreciate it if you could pass my comments onto to your management
Benjamin Boyd: Please click here to check on our website information please.
You: and let them know that if ALL my funds are not in my moneybookers account in the time frame indicated that I will be placing a sequestration order on your company
Benjamin Boyd: I am truly sorry Gordon but the time frame is 1-2 weeks for Moneybookers. Rest assured that we will send your request as priority and that it will be send as soon as possible.
You: I'm not really interested
You: you have 4 dyas 23 hours and 37 minutes
You: then I instruct my legal team to sequest
Benjamin Boyd: I am truly sorry Gordon it seems that you don't understand our withdrawals time frame policies.
Benjamin Boyd: Rest assured it will be send as soon as possible as I have previously mentioned.
Benjamin Boyd: Is there anything else I can assist you with?
You: i understand that your service is very poor and as a poker journalist I will make it my new mission to send that message out
You: thanks for your non-assitance with this matter
Benjamin Boyd: Again truly sorry you feel that way. Remember that when you signed up you agreed to our terms of service Gordon.
You: do you still want that link you asked for?
Benjamin Boyd: Yes please.
You: because i have foudn EXACTLY where it says 5-7 days to process e-wallet withdrawals
You: https://teller.gamingsystem.net/cashier/cashout.do
Benjamin Boyd: Please provide me with that link Gordon ...
Benjamin Boyd: Please bear with me for a moment while I look into this...
Benjamin Boyd: I'll be right back with you Gordon ...
Benjamin Boyd: Gordon are you there?
You: yes
Benjamin Boyd: Gordon please accept my most sincere apologies as I have just confirmed with the relevant department that a new time frame for MB has been recently updated in our site. Also I can confirm that your withdrawal will be process and sent tomorrow. You can feel free to check your account in the afternoon.
Benjamin Boyd: Again please accept my most sincere apologies and rest assured that I will inform all of our CS agents to be aware of this new change.
You: many thanks
Benjamin Boyd: Right back at you!
info: Your chat transcript will be sent to gordon.mcarthur@tesco.net at the end of your chat.
You: Thanks for your help Ben and have a great weekend
Benjamin Boyd: It was my pleasure and once again please accept my most sincere apologies. You have a great day too Gordon.
Benjamin Boyd: Thanks for chatting. If you are fully satisfied with the outcome of this chat then I am going to close the connection shortly. Please contact us again if you have any questions.

Friday 5 June 2009

Weeeeeeeeeeeeeeeeeee!!!!!!!!!!!

Shhhhiiiipppp!!!!!

Just took down the $3k gtd NLH Bounty ($11 buy in) on PlayersOnly for $600.56, including 10 bounties for $30.

Weeeeeeeeeeeeeee!!!!!!!!!!!!

Wednesday 3 June 2009

Bankroll Builder Update

Currently $50 now up to $1848.85
Buyins $6563.59
Total Profit $1798.85
Games 1100 (includes cash sessions)
ROI 27%

The $10 level has turned out to be the easiest of the lot and now gone into $10 rebuy level, with 25c/50c and 50c/1 omaha cash games.

Onwards and upwards!!!

Tuesday 2 June 2009

Shhhhiiiipppp!!!!!

Just took down the $3k gtd Omaha hi/lo on PlayersOnly for $780.00, not bad as only had a top up so cost me $31.

Weeeeeeeeeeeeeee!!!!!!!!!!!!